Building your Business

Wyndham Hotel Group (WHG) can help you maximize your hotel investment with a full range of Service and Support Programs. You'll get personalized, one-on-one service from a support organization that recognizes the whole franchise process, from pre-opening activities to ongoing operational support.

Interior_Tile_0019_59968.jpg

Pre-opening Support

Conversion openings are assigned a Property Openings Manager who will support you in your pre-opening needs, including:

  • Introducing you to Wyndham Worldwide and the available resources

Guidance and direction on punch list items, specifically sourcing assistance with exterior signage and property management systems, brand standard requirements. New construction development projects begin work with the Development, Planning and Construction Services team, who reviews your site plans and offers assistance throughout the ground break phase. Following ground break, you’ll be assisted by a Property Openings Manager.

Interior_Tile_0009_96845.jpg

Operational Support

Count on our multilevel Operations Support team to provide objective recommendations to improve the overall guest experience and optimize local sales and marketing efforts.

  • Operations Support Desk (OSD) acts as your main contact for any operational questions or concerns.
  • Field-based Directors of Operations & Support (DOS) conduct on-site business meetings to help you make the most of tools, systems and resources.
  • Your Brand Leadership Team is available to discuss more complex issues associated with the operation of your property.

Operational Support services include:

  • Training and orientation services for owners and general managers new to Wyndham Hotel Group
  • Dedicated onsite support and consultation to provide answers, information, solutions and guest retention to address revenue opportunities.

Interior_Tile_0012_73688.jpgStrategic Development & Sourcing

Building a strong competitive property and profitable business takes resources. As part of the Wyndham Worldwide family, you immediately gain access to valuable, exclusive services from our highly experienced Strategic Development & Sourcing teams.

Development Planning & Construction

Developing a new hotel or renovating an existing one? Development Planning and Construction offers brand expertise and a full array of Technical Services to support your design and construction needs.

Strategic Sourcing

Looking for ways to increase profits and lower your Total Cost of Ownership (TCO)? Strategic Sourcing leverages the combined purchasing power of Wyndham Worldwide to deliver the lowest prices on higher quality products and services to enhance your guest experience.

FF&E Procurement and Installation

Upgrading or renovating to meet a new brand standard? Our Designated Service Provider (DSP) program offers full-service Furniture, Fixture and Equipment (FF&E) sourcing, procurement and installation services. Get more information here

Interior_Tile_0008_96879.jpgTools and Resources

  • MyPortal – information and communications for operating your property
  • Customer care management
  • WynReview system to manage social media feedback regarding your property
  • WynSource system to purchase materials from our approved suppliers
  • WHG's School of Hospitality Operations (SoHO) Learning System for registering and launching training courses
  • Travel Agent Commission Processing for centralized payment of travel agent commissions
  • Smith Travel STAR Reports
  • WHG's strategic sourcing resources offer great deals, online procurement and a robust supplier directory

Interior_Tile_0010_94868.jpgTraining

Wyndham Hotel Group's School of Hospitality Operations (SoHO) is a leading hospitality educator focused on helping our properties create exceptional experiences for their guests and employees. Professionally led training opportunities include:

  •  Executive Leadership Orientation for owners and GMs
  • Live webinars and videos
  • Self-paced online course

News & Events

Lodging Conference
Arizona Biltmore
October 6 - October 9, 2015
Phoenix, AZ

Baymont Inn & Suites Home Team Hospitality Contest Supports Local Sport Teams
Community-focused hotel brand offers local teams a chance at $5,000 for gear and travel

Wyndham Worldwide Once Again Recognized as One of the Top 50 Companies for Latinas by LATINA Style
Wyndham Worldwide (NYSE: WYN), one of the world’s largest hospitality companies, has been ranked 23 on the Top 50 Companies for Latinas by the annual LATINA Style report. This is the Company’s sixth consecutive year on the list.

Get more news

Close